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Privacy Policy

Last Updated: February 5, 2025

 

Havage Group LLC (“we,” “us,” or “our”) operates Proquesto, a software-as-a-service (SaaS) platform that assists users in responding to requests for proposals (RFPs) by managing and curating knowledge documents, generating proposal content, and facilitating collaboration.

We respect your privacy and are committed to protecting the personal information that we collect. This Privacy Policy explains how we collect, use, store, and disclose your data when you use Proquesto.

Scope

This Privacy Policy applies to all users who interact with Proquesto, including website visitors, registered users, and organizations that utilize our services. By accessing or using Proquesto, you agree to the collection, use, and sharing of your personal data as described in this policy. If you do not agree, please do not use our services.

We comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to the extent they apply to our data processing activities.

What Information We Collect

We collect information about you when you provide it to us, when you use our services, and when other sources provide it to us, as further described below.

Information You Provide to Us

We collect information that you provide directly through our platform, which may include:

  • Account and Profile Information
    • Name and email address (collected through authentication when signing up. Or when a colleague provides your contact details to invite you to collaborate)
    • Organization details, including organization name, logo, address, and description
  • User-Generated Content
    • Knowledge documents and RFP-related materials that you voluntarily upload
    • Your chat interactions, proposal drafts, and responses to RFP questions
    • Any other content you create, share, or store within the platform
  • Support and Communication Data
    • Information you provide when contacting customer support, such as problem descriptions or other data to assist with resolving issues
    • Feedback or survey responses submitted through our services
  • Payment Information
    • Billing contact details and payment information for paid services

Information We Collect Automatically

When you use our services, we collect certain information automatically, including:

  • Usage Data
    • Information related to your website interactions, including the full URL, clickstream information to, through, and from our website (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from the page.
  • Device and Connection Information
    • Including cookies, full/partial Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, or operating system and platform.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, as well as to communicate with you and ensure a secure and personalized experience. Specific uses include:

  • Core Functionality:
    • Delivering the Proquesto platform and its features, including proposal generation, content organization, and collaboration tools.
    • Managing your account and preferences.
    • Processing payments for paid services.
  • Support and Communication:
    • Providing customer support and responding to your inquiries.
    • Sending you technical notices, updates, and security alerts.
    • Soliciting feedback and conducting surveys to improve our services.
  • Personalization and Improvement:
    • Tailoring your experience and content based on your usage patterns and preferences.
    • Analyzing data to understand how users interact with our platform and identify areas for enhancement.
    • Developing new features and offerings.
  • Security and Legal Compliance:
    • Protecting our platform and users from fraud, unauthorized access, and other security threats.
    • Enforcing our Terms of Service and other policies.
    • Complying with applicable laws and regulations.
  • Marketing and Outreach (with Your Consent):
    • Sending you promotional materials and offers related to Proquesto (you can opt out of these communications at any time).
    • Informing you about new products, services, and features.

We do not use your data to train machine learning models.

How We Share Your Information

We value your privacy and will never sell your personal data to third parties. We only share your information as outlined below:

  • With Your Consent: We may share your information with third parties when you explicitly consent to the disclosure.
  • Service Providers: We work with a select group of trusted third-party service providers to assist us in operating our business and providing our services. We require all third-party service providers to implement appropriate security measures and only process your data for the specific purposes we instruct them to. These service providers include:
  • Authentication Providers: To enable secure login and account management.
  • Cloud Storage and Hosting Providers: To store and manage your data securely.
  • AI Processing Services: To assist in generating proposal content (these providers do not use your data for model training).
  • Analytics Providers: To track and analyze usage data to improve our platform.
  • Business Transfers: In the event of a merger, acquisition, or other business transaction, your information may be transferred to the successor entity.
  • Legal Requirements and Safety: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
    • Comply with legal obligations or respond to valid legal process.
    • Protect our rights, property, or safety, or the rights, property, or safety of others.
    • Investigate fraud or other illegal activities.
  • Aggregated and De-Identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

How We Store and Secure Your Information

Information Storage and Security

We use reputable third-party data hosting service providers to store the information we collect, and we implement industry-standard technical and organizational measures to protect your data. These measures include:

  • Data Encryption: Sensitive information is encrypted both in transit and at rest.
  • Access Controls: We maintain strict access controls to limit who can view and manage your data. Only authorized personnel have access to sensitive information on a need-to-know basis.
  • Network Security: Our systems are protected by firewalls, intrusion detection, and prevention systems to safeguard against unauthorized access.
  • Regular Security Assessments: We conduct periodic security assessments and vulnerability scans to identify and address potential risks.

While we take reasonable precautions to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your data during transmission over the Internet or while stored on our systems.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods vary depending on the type of data and the legal basis for processing:

  • Account Information: We retain your account information for as long as your account is active and for a reasonable period afterward in case you reactivate your account. We may also retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements.
  • User-Generated Content: If you delete your account or request that we delete specific content, we will remove it from our active systems promptly. However, some data may be retained in backup archives for a limited time.
  • Usage Data: We retain usage data for a reasonable period to analyze trends, improve our services, and provide personalized experiences.
  • Marketing Information: If you have opted into our marketing communications, we retain your marketing preferences for a reasonable period from the date of your last interaction with us.

We take steps to de-identify or anonymize your information when it is no longer needed for the original purpose and we are not required to retain it by law.

How to Access and Control Your Data

You have certain rights regarding your information. Below is a summary of your choices and how you can exercise them.

Your Choices

You have the right to:

  • Access & Update: You can view and update your personal information through the Proquesto platform.
  • Delete Your Data: You may delete any uploaded or generated data, and we will remove it promptly from our systems, unless retention is required for legal or security purposes.
  • Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.

How to Exercise Your Rights

  • Via Account Settings: Many requests, such as accessing, updating, or deleting your information, can be managed directly through your account settings.
  • Contacting Us: If you need further assistance or wish to exercise rights beyond what is available in account settings, you can contact us at support@proquesto.com. We will respond to your request within a reasonable timeframe.
  • Administrator-Controlled Accounts: If your account is managed by an administrator (such as your employer), you may need to contact them directly to access or modify your data.

Managing Cookies & Tracking Technologies

  • You can manage or disable cookies and tracking technologies through your browser settings.
  • Some features of the Proquesto platform may not function properly if cookies are disabled.

Opting Out of Communications

  • Marketing Emails: You can unsubscribe from marketing emails by using the opt-out link included in each email.
  • Transactional Communications: Certain communications related to account management and security cannot be opted out of.

For additional inquiries regarding your data, please contact us at support@proquesto.com.

 

Children’s Privacy

Proquesto is not intended for individuals under 18. We do not knowingly collect data from children. If you believe a child has provided personal information, please contact us for removal.—–Changes to This Policy

 

Changes to our Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available at proquesto.com/privacy-policy. We encourage users to review it regularly.

 

Contact Us

For any questions or concerns regarding this Privacy Policy, please email support@proquesto.com